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Jobs – Sales Enablement Specialist – Associate – DWS

Sales Enablement Specialist – Associate
DWS / Singapore

DWS – Sales Enablement Specialist – Associate


Location:  Singapore, One Raffles Quay



Details of the Division and Team: 

DWS is a global organization providing discretionary and advisory asset management services.

Reporting into the Global Head of Distribution Intelligence & Enablement, the APAC CRM Associate within the APAC Client Coverage Division (CCD) will be responsible for all regional Salesforce initiatives, providing end user support and acting as a sales process specialist to develop innovative solutions for enhancing the user experience. In addition, the candidate will assist the APAC CCD COO with support on governance matters relating to sales & marketing activities as monitored or maintained in Salesforce.

The candidate shall support APAC CCD with a particular focus on enhancing the Client Relationship management process in Sales, Governance and Marketing activities.

The sales process to financial institutions is complex, varied and demanding. To be successful in this area, it is essential that the candidate understands how to navigate in a potentially complex environment as well as having a deep understanding of CRM systems in a financial industry sector.

The position is viewed as an important hire to build the DWS APAC CRM processes and supporting with governance matters for senior management monitoring and reporting.


What we will offer you:       

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.


You can expect:

    • Flexible benefits plan including virtual doctor consultation services
    • Comprehensive leave benefits
    • Gender Neutral Parental Leave
    • Flexible working arrangements
    • 21 days of annual paid leave, plus public holiday & Flexible Working Arrangement


Your key responsibilities:   

    • Data Mining and Management including managing data quality with regard to duplicates, missing values, etc.  Running reports for various business needs such as sales reporting, management reporting, data management, and ad hoc user requests.
    • User Training – Can effectively work with individuals to help increase their skill sets and use of the CRM platform
    • Manage the end-to-end implementation of all regional Salesforce project deliverables
    • Collaborate with the business and technical delivery teams through development lifecycle, to deliver a high quality solution that meets the client’s needs
    • Manage key business stakeholders to understand their requirements at a high level and set their expectations of delivery within this heavily regulated industry
    • Produce management reporting and creating sales/activity dashboards
    • Drive user adoption and deliver ongoing end user training
    • Ad-hoc troubleshooting and liaison with the development team
    • Regularly review and assess the control and governance on Salesforce client relationship management activities for the region, including user access, tracking of sales call reports and managing integrity of pipeline to ensure regulatory compliance and effective risk management
    • Ensure policies and procedures on Salesforce are updated in line with global best practice and local jurisdiction requirement
    • Providing support to all sales teams in the region covering all aspects of their risk, audit and incident management relating to Salesforce

Your skills and experience:

    • 2-3 years+ experience within Sales Support / Sales Enablement position ideally within Financial services sector
    • Experience and working knowledge with Salesforce is beneficial
    • CRM related experience, Salesforce is desirable but any CRM experience is acceptable. Understands the basics of a CRM platform and basics of user needs for a CRM platform
    • Experience of data migration projects either through initial seeding of CRM systems or data integrations to external systems to enrich existing CRM data, as well as experience of working with business to manage data quality
    • Strong analytical, problem solving skills and attention to detail
    • Outstanding communication skills in English – both written and verbal.
    • Self-confident, robust, decisive, trustworthy and with excellent judgement on client matters.
    • Entrepreneurial and a self-starter, but able to operate in a team environment.
    • Awareness and working knowledge of the principles of effective project management, risk mitigation, risk management and governance
    • Able to present information, verbally and in writing, in a clear and concise manner, with excellent attention to detail

How we’ll support you:                   

    • Flexible working to assist you balance your personal priorities
    • Coaching and support from experts in your team
    • A culture of continuous learning to aid progression
    • A range of flexible benefits that you can tailor to suit your needs
    • Training and development to help you excel in your career



About us and our teams:

DWS is one of the World’s leading global asset managers building on more than 60 years of experience and reputation for excellence in Germany and across the globe.  As a stand-alone, publically listed asset manager DWS has come to be recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines including Active, Passive and Alternatives asset management.

Click here to see what we do.


Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about our diversity and inclusion policy and initiatives.

Please Note: Due to COVID:19, all of our events will be held virtually. Learn More.